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Customer Service Representative - State Farm Agent Team Member Jacksonville, FL

Customer Service Representative - State Farm Agent Team Member

Full Time • Jacksonville, FL
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Paid time off
  • Training & development
About Us: As a State Farm Agent, we are dedicated to providing exceptional service to our clients while helping them manage the risks of everyday life. Our team is committed to delivering personalized insurance solutions and outstanding customer support. We are currently seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.

Job Summary: The Customer Service Representative - State Farm Agent Team Member will play a crucial role in enhancing our client relationships and ensuring a positive experience. This position involves assisting clients with their insurance needs, answering inquiries, and supporting the agent in various administrative tasks. The ideal candidate will be friendly, detail-oriented, and passionate about helping others.

Key Responsibilities:

  • Provide exceptional customer service to clients and prospects through phone, email, and in-person interactions.
  • Assist clients in understanding their insurance policies and coverage options.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Respond to customer inquiries and resolve issues promptly.
  • Build and maintain strong relationships with clients to foster loyalty and retention.
  • Support the State Farm agent in marketing initiatives and outreach efforts.
  • Maintain accurate records of client interactions and transactions.
  • Stay informed about State Farm products, services, and industry trends to effectively assist clients.
  • Collaborate with team members to achieve overall agency goals and objectives.
  • Participate in ongoing training and development to enhance product knowledge and customer service skills.
  • 100% onsite position.
Qualifications:

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Previous experience in customer service, sales, or a related field is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using computer systems and software (e.g., Microsoft Office Suite).
  • Ability to work independently as well as part of a team.
  • A positive attitude and a genuine desire to help others.
  • Insurance license (or willingness to obtain one) is preferred but not required.
Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive training and professional development opportunities.
  • Paid time off and holidays.
  • Retirement savings plan with employer matching.
How to Apply: If you are excited about the opportunity to contribute to a dynamic team and help clients protect what matters most, please apply now. We look forward to hearing from you!

Christopher Patrick State Farm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $19.00 - $23.00 per hour




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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